Mama Koala Welcome

Mama Koala Warranty

We are proud of the quality of our products and stand behind our workmanship and are happy to work with you to provide a resolution. Mama Koala Cloth Diapers guarantee every item we sell against material or workmanship defects for 1 year from the date of purchase.

What this covers: Our Warranty covers all components of our products including the snaps, lining, elastic and waterproofing. The warranty is extended to the original purchaser of the products only.

Our diapers are remarkably durable. But they aren’t indestructible, and like any other clothing, they will eventually show signs of wear and tear and may not withstand being used and washed several times a week for extended periods of time.

If you experience diaper issues within 1 year of purchase, email marketing@mamakoala.net. We’re here to assist you the best we can and it is a pleasure for us to find a solution.

What it doesn’t cover: Leaking, odor issues, fading, staining, repelling, pilling, or other normal wear and tear and is applicable only to the original purchaser of the products. Proof of purchase is required.

WARRANTY IS VOID WHEN:

  • The washing instructions have not been followed.
  • Any alterations to the product will void the warranty.
  • Use of Sanitizing cycle while washing or water temperature above 130F.
  • Fabric softeners, vinegar, or any other caustic substances and laundry additives have been used.
  • Diaper rash cream.