Mama Koala Warranty
We are proud of the quality of our products and stand behind our workmanship and are happy to work with you to provide a resolution. Mama Koala Cloth Diapers guarantee every item we sell against material or workmanship defects for 1 year from the date of purchase.
What this covers: Our Warranty covers all components of our products including the snaps, lining, elastic and waterproofing. The warranty is extended to the original purchaser of the products only.
Our diapers are remarkably durable. But they aren’t indestructible, and like any other clothing, they will eventually show signs of wear and tear and may not withstand being used and washed several times a week for extended periods of time.
If you experience diaper issues within 1 year of purchase, email firstname.lastname@example.org. We’re here to assist you the best we can and it is a pleasure for us to find a solution.
What it doesn’t cover: Leaking, odor issues, fading, staining, repelling, pilling, or other normal wear and tear and is applicable only to the original purchaser of the products. Proof of purchase is required.